It has been years since you insulated our home, and as you may recall I was there and very fussy about getting the insulation installed correctly. As we both know without being installed properly, the insulation performance is compromised. With that said, years later I had to get up in the attic so I could get to an exterior vented kitchen exhaust pipe. In the process, I messed up the insulation your men installed getting to that vent.
After notifying you, we were put on your list to repair the damage I created. You sent the same man that originally installed my insulation and his attitude was positive and friendly. They finished repairing what I messed up and said there would be no charge. In my unbelief I asked them to call to make sure. You told them no charge. I am writing to let you know how appreciative we are, and to say that your experienced team is pleasant, professional, and a joy to be around. God has blessed you and me. Thank you.Howard and Janet O.,